Course Overview:
Be a Customer C.H.A.M.P.I.O.N.

What does being a customer C.H.A.M.P.I.O.N. require? It requires four critical elements:

  • Customer Focus
  • Effective Listening
  • Critical Thinking
  • Working Together

In today’s competitive environment if you lose customer focus, someone else will be there to win your customer. Knowing and understanding your customers’ requirements and staying focused on their needs is essential to keeping them. Master the art of maintaining a clear focus on your customers’ requirements and you will have a customer for life.

Learn how to really listen. There is no substitute for good listening--it makes the conveyor of the message feel valued. Effective listening reduces mistakes while building solid business relationships. Listening is a vital communication skill proven as the fundamental building block to establishing lasting customer relations.

Think more critically and systematically. Thinking is your competitive edge. Customers are more demanding than ever. The pressure is on--everyone wants their needs met in shorter and shorter time intervals. How do we keep pace with demand? The one discerning factor is how you think and how you use your “thinking” to respond to customers’ needs.

Working together is essential for the success of the business. There is much talk about WIN/WIN in the workplace; however, it takes effort and understanding to put it into practice. Experience what it takes to become a cohesive and productive team.

Topics Covered / Learn how to:

  • Develop a clear customer focus.
  • Enhance your listening skills.
  • Become a more critical thinker.
  • Improve the ability to work together.
  • Apply a methodology for handling customer situations more effectively.
  • C.H.A.M.P.I.O.N. your customer.

Target Audience: Employees who interface with customers by phone or in person comprise the target audience.

Optimal Program Length: 1 Day

About ADI Performance
Total Training Programs
Keynote Presentations
One-on-One Coaching
ADI Clients

Contact ADI Performance...
We offer powerful and highly-effective training programs created for your people, your business and your goals. Please contact us to find out how your company can benefit from ADI Performance training, presentations and coaching.

E-mail: Info@adiperformance.com

800.234.1550

 
 


Member National Speaker's Association